Frequently Asked Questions

Archive 2024-2025

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Additional Resources

Account Information

Benefits

Benefit Information

Advantages of Membership

Enhanced Products

Optional Dental Plan

Offered in partnership with Cigna Dental

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment Periods

Annual - 07/09/2024 - 09/05/2024

Fall - 07/09/2024 - 09/05/2024

Spring - 11/08/2024 - 01/08/2025

Summer - 04/01/2025 - 05/31/2025

Students with a Qualifying Event

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Fall - 07/09/2024 - 09/05/2024

Spring - 11/08/2024 - 01/08/2025

Summer - 04/01/2025 - 05/31/2025

The Summer waiver period ended 05/31/2025. The online waiver system can no longer accept new waiver requests.

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (800) 678-4561
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In the Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected